At Routica, we strive to provide you with high-quality artificial jewellery and a smooth shopping experience. Our Return & Cancellation Policy ensures clarity and customer satisfaction while maintaining fair practices for all.

Order cancellations will be accepted only if requested within 2 days of placing the order. However, if your order has already been processed, shipped, or is out for delivery, the cancellation request will not be entertained. In such cases, you may choose to reject the package at the time of delivery.

Returns for artificial jewellery can be requested within 2 days of receiving the product, provided the item is unused, in original packaging, and includes all tags and accessories.

Routica does not accept cancellations or returns for perishable or non-returnable items. However, if the product delivered is defective, damaged, or differs significantly from what was ordered, we will gladly offer a replacement or refund after verification.

If you receive a defective or damaged item, please contact our customer support within 2 days of receiving the product. Our team will review the issue and coordinate with the seller for appropriate action.

Products that come with a manufacturer’s warranty should be referred to the respective brand’s service center for any warranty-related claims.

Approved refunds will be processed within 7 working days to your original payment method.